Refund & Cancellation Policy

1. 7-Day Free Trial Terms

To allow organizations to evaluate our capabilities in realistic staging environments:

• Eligible new subscribers may activate a complimentary 7-day free trial for select software products (including Coderyx ProtoStudio).
• During the 7-day trial, you enjoy full access to the features included in the evaluated tier without incurring any charge.
• You may cancel at any moment during the 7-day window directly from your Billing Dashboard without penalty or charge.
• Trials that are not cancelled prior to the 7th day (168 hours from activation) transition into standard recurring monthly subscriptions.

2. Subscription Billing Tiers & Renewals

Coderyx offers monthly recurring subscriptions across our suite, including ProtoStudio (Starter at ₦5,000/mo, Professional at ₦10,000/mo, Agency at ₦25,000/mo), Coderyx Guard SIEM, and LeadFlow ERP.

• Subscriptions are billed in advance on a recurring monthly cycle on the date matching your initial subscription date.
• All charges are processed securely through our payment partner (Paystack) with automated digital receipt generation.
• Your current subscription status and next renewal date are permanently visible in /dashboard/billing.

3. How to Cancel Your Subscription

You may cancel your subscription at any time without needing to speak to a sales representative:

1. Navigate to your Coderyx Central Dashboard → Billing & Subscriptions (/dashboard/billing).
2. Locate the active subscription and select Cancel Subscription.
3. For your account security, enter your current password in the Step-Up Security Confirmation prompt to confirm ownership.

Upon cancellation, your subscription remains active through the end of your current paid billing period. You will not be billed again.

4. Refund Eligibility & Grace Period

We provide refunds under the following clear conditions:

• 48-Hour First-Time Subscription Grace Period: If you are charged upon the expiration of your 7-day trial or upon your very first monthly subscription purchase, and you notify us within 48 hours of the charge without significant API/export utilization, we will issue a 100% full refund.
• Service Outage / SLA Breach: If monthly uptime for your product falls below 99.9% as defined in our Service Level Agreement, you are entitled to proportional service billing credits or refunds upon verification.
• Erroneous or Duplicate Charges: Any billing system anomalies resulting in duplicate or incorrect charges will be refunded immediately in full.

5. Non-Refundable Items & Circumstances

The following are non-refundable:

• Monthly subscription renewal charges requested more than 48 hours after billing has occurred.
• Custom bespoke engineering, UI/UX design deliverables, and dedicated penetration testing audits that have already been executed by the Coderyx engineering agency team.
• Accounts terminated due to egregious violations of our Acceptable Use Policy (e.g., automated scanning of unauthorized third parties or malicious bot exploitation).

6. Dispute & Chargeback Policy

We encourage users to reach out to our billing operations team at billing@coderyx.com before filing a dispute or chargeback with their bank. In almost all legitimate cases, our team can investigate and process refunds much faster than the standard 60-day interbank dispute window.

7. Contact Billing Operations

Have questions about an invoice, need to update your company tax ID, or request a refund review? Contact us directly: